The Institute for Crisis Management is a research-based crisis communications consulting company that develops communications strategies that can avert or at least minimize the disruption and financial impact of a sudden or smoldering crisis so that businesses can return to normal, profitable operations in the shortest possible time. ICM offers training and consulting services to assist company management and personnel in recognizing and avoiding crises and also develops crisis communication plans to ensure that companies are prepared to handle a crisis should one occur. ICM’s services include:
- Crisis Communication Consulting
- ICM Negative Business News Database
- Crisis Communication Planning
- Crisis Vulnerability Assessments
- Crisis Communication Management Training
- Media/Spokesperson Training
- Executive media Coaching
- Crisis Debriefing
Some examples of crises ICM has helped manage:
- Workplace violence
- Bankruptcy
- Plant Closing
- Whistleblower Civil Suits
- Major Layoff
- Product Recall
- Sexual Harassment Lawsuit
- Alleged Corporate Fraud
- TV “Secret Shopper”
- Roof Collapse at a Nursing Home
- Biggest Inland Oil Spill
- Religious Order Cover-up
Larry L. Smith, President of the Institute for Crisis Management, has more than 45 years experience in the news and public relations business. He is the co-author of three books on crisis management including, Crisis Management and Communications: How to Gain and Maintain Control and Before Crisis Hits. His latest book is Executive Briefing on Crisis Leadership, published by Darden Graduate School of Business at the University of Virginia. He also contributed chapters to Crisis Communications in Healthcare: A Delicate Balance and The Crisis Management Guidebook, 2006 Edition.
